Notes on Public Feedback Tools

Agencies that serve the public are embracing customer and user-centered design practices to improve customer services, experiences, and ultimately, outcomes.

This page a collection of links related to public agencies integrating feedback from the public.

Blogs

• Lessons Learned While Building a Public Design Research Tool
• User Research in Gov
• Incorporate Learnings into Public Services

Guidances

• User-research Design Principles

Program References

• Digital Analytics Program
• Example Design Research Participant Agreement

Policy References

• Privacy Act Statement for Design Research
• Sample Privacy Impact Assessment
• Implementation of Open Government Directive
• Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service
• 2011 - Executive Order 13571--Streamlining Service Delivery and Improving Customer Service
• Digital Government Strategy
• 2016 - Policies for Federal Agency Public Websites and Digital Services
• Federal Information Security Modernization Act of 2014