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## Notes on Public Feedback Tools

Agencies that serve the public are embracing customer and user-centered design practices to improve customer services, experiences, and ultimately, outcomes.

This page a collection of links related to public agencies integrating feedback from the public.

### Blogs

* [Lessons Learned While Building a Public Design Research Tool](https://18f.gsa.gov/2017/11/08/four-lessons-we-learned-while-building-our-own-design-research-recruiting-tool/)
* [User Research in Gov](https://medium.com/@ErieMeyer/user-research-is-not-illegal-uncle-sam-51f2f92a280a)
* [Incorporate Learnings into Public Services](Regarding Product vs Project mgmt - https://medium.com/the-u-s-digital-service/the-importance-of-product-management-in-government-b59933d01874)

### Guidances

* [User-research Design Principles](http://coop-design-manual.herokuapp.com/user-research-principles.html)

### Program References

* [Digital Analytics Program](https://digital.gov/dap/)
* [Example Design Research Participant Agreement](https://methods.18f.gov/participant-agreement/)

### Policy References

* [Privacy Act Statement for Design Research](https://www.gsa.gov/reference/gsa-privacy-program/privacy-act-statement-for-design-research)
* [Sample Privacy Impact Assessment](https://www.gsa.gov/cdnstatic/design_research_pia_%28signed%29.pdf)
* [Implementation of Open Government Directive](https://www.treasury.gov/open/Documents/m10-06.pdf)
* [Implementing Executive Order 13571 on Streamlining Service Delivery and
Improving Customer Service](https://www.whitehouse.gov/sites/whitehouse.gov/files/omb/memoranda/2011/m11-24.pdf)
* 2011 - [Executive Order 13571--Streamlining Service Delivery and Improving Customer Service](https://obamawhitehouse.archives.gov/the-press-office/2011/04/27/executive-order-13571-streamlining-service-delivery-and-improving-custom)
* [Digital Government Strategy](https://obamawhitehouse.archives.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf)
* 2016 - [Policies for Federal Agency Public Websites and Digital Services](https://obamawhitehouse.archives.gov/sites/default/files/omb/memoranda/2017/m-17-06.pdf)
* [Federal Information Security Modernization Act of 2014](https://www.congress.gov/bill/113th-congress/senate-bill/2521)

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