map the phases:

customer actions (user) frontstage action (ui) backstage actions (backend) support processes (manual)

how to research the issue

interest

build measure learn

• What are needs?
• What are requirements?
• What are obstacles, static, unmoveables?
• What is out of scope?

• Where are leverage points?

• scope the problem

• identify desired solution

• identify current state

work backward from solution (what does it look like looking backward from the finish line?)

• user wants to answer a question
• user wants to see if this has been solved before
  • user needs to find data to answer it
  • user goes to data catalog to browse datasets
  • user goes to data catalog to search for datasets
  • if yes - fork the solution
  • update the solution
  • if no - reach out for help
  • if no help - slug through it
• meet with users
  

• conduct analysis

  • look for existing policy
  • look for existing legislation

• write a report

  • look for an existing template
  • if none
    • write a new report
  • if yes
    • use the template
  • complete the template

• presenting and communicating the Results

  • next steps