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map the phases: customer actions (user) frontstage action (ui) backstage actions (backend) support processes (manual) how to research the issue interest build measure learn * What are needs? * What are requirements? * What are obstacles, static, unmoveables? * What is out of scope? * Where are leverage points? * scope the problem * identify desired solution * identify current state work backward from solution (what does it look like looking backward from the finish line?) * user wants to answer a question * user wants to see if this has been solved before * user needs to find data to answer it * user goes to data catalog to browse datasets * user goes to data catalog to search for datasets * if yes - fork the solution * update the solution * if no - reach out for help * if no help - slug through it * meet with users * conduct analysis * look for existing policy * look for existing legislation * write a report * look for an existing template * if none * write a new report * if yes * use the template * complete the template * presenting and communicating the Results * next steps
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