ryanwold.net

A civic-minded citizen seeking the singularity

A project

Touchpoints

elixir civic bpmn cx feedback
Online at https://touchpoints.app Elixir, Phoenix Active

Service modeling and User feedback

For: Customer experience teams, service designers, and government agencies measuring service delivery.

Try it at touchpoints.app. Feedback on the form builder and BPMN viewer is especially useful.


A user feedback platform for co-designing your organization. Simplifies service delivery and measures results. Launch feedback forms, visualize service journeys with BPMN diagrams, manage the feedback lifecycle, and maintain a centralized registry of digital assets. Built for Customer Experience teams to standardize feedback collection and connect web analytics with business performance metrics.