Research on governance

• Introducing a Public Agency Networking Platform towards supporting Connected Governancehttps://www.researchgate.net/publication/220266407_Introducing_a_Public_Agency_Networking_Platform_towards_Supporting_Connected_Governance
• User Segmentation in e-Government Services
• An Automated System for Web Portal Personalization
• Towards a Personalized E-Government Platform

Introducing a Public Agency Networking Platform towards supporting Connected Governance

• public agencies share objectives across organizational boundaries
• propose a "Public Agency Networking Platform"
• connected governance and "whole-of-government" approach - reuse and sharing of data and information
• "the existence of a 'central portal' acting as a 'single access point' for all services is essential
• an "active life event" portal has also been proposed - the platform resembles a Virtual Representative
• 3 main objectives: 1. improving government processes, 2. connecting citizens, 3. enabling interactions between public agencies
• delivery channels can be optimized such that it improves the quality of both services and the delivery to government and citizens simultaneously

Towards a Personalized E-Government Platform

• phase 1: informational - phase 2: unidirectional - phase 3: transactional
• the goal of e-Gov is to allow the client to interact with the gov in an efficient, transparent, secure way
• bridging organizational silos is a challenge to providing unified services