ryanwold.net - Civic Tech, Bitcoin, and Open Government Innovation

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* [Introducing a Public Agency Networking Platform towards supporting Connected Governance]()https://www.researchgate.net/publication/220266407_Introducing_a_Public_Agency_Networking_Platform_towards_Supporting_Connected_Governance
* [User Segmentation in e-Government Services](http://ceur-ws.org/Vol-997/pegov2013_paper_4.pdf)
* [An Automated System for Web Portal Personalization](http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.19.9408&rep=rep1&type=pdf)
* [Towards a Personalized E-Government Platform](http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.676.4248&rep=rep1&type=pdf)

## Introducing a Public Agency Networking Platform towards supporting Connected Governance

* public agencies share objectives across organizational boundaries
* propose a "Public Agency Networking Platform"
* connected governance and "whole-of-government" approach - reuse and sharing of data and information
* "the existence of a 'central portal' acting as a 'single access point' for all services is essential
* an "active life event" portal has also been proposed - the platform resembles a Virtual Representative
* 3 main objectives: 1. improving government processes, 2. connecting citizens, 3. enabling interactions between public agencies
* delivery channels can be optimized such that it improves the quality of both services and the delivery to government and citizens simultaneously

## Towards a Personalized E-Government Platform

* phase 1: informational - phase 2: unidirectional - phase 3: transactional
* the goal of e-Gov is to allow the client to interact with the gov in an efficient, transparent, secure way
* bridging organizational silos is a challenge to providing unified services
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